KOSTRACK HELP DESK Logo

Simple & Efficient Support System

Streamline your customer support with our easy-to-use AI-enabled help desk system

🎉 Start your 30-day free trial - no credit card required!

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🎵 Brand Story for KOSTRACK

Every track starts with everything in sync — every key, every beat, every note working together in perfect time. That same rhythm is what keeps great teams moving.

KOSTRACK — short for "Keys On Sync" — brings the precision of music production to your business workflow. It's a simple, powerful help desk system that keeps communication, tasks, and support requests perfectly aligned — so your team stays in rhythm and your business keeps hitting every note.

Powered by AI technology, KOSTRACK doesn't just organize your support — it helps you respond faster and smarter. Generate professional replies instantly, preview and edit them before sending, and let AI handle the heavy lifting while you focus on delivering exceptional customer experiences.

In a world of noise and chaos, KOSTRACK gives your team harmony.

No missed messages. No dropped beats. Just smooth, synchronized performance — amplified by AI.

KOSTRACK Icon

Keep Your Business in Sync.

KOSTRACK is a simple, powerful help desk system that keeps your customer support, inquiries, and internal communication perfectly aligned — so your business runs in rhythm.

🎧 Tracking the beat of your business.

Start Free Trial See How It Works

KOSTRACK HELP DESK Icon What Makes Us Different

🎯 Easy to Use

Intuitive interface that requires no training. Start managing tickets in minutes.

🏢 Multi-Tenant

Perfect for managing multiple organizations or departments from one platform.

⚡ Fast & Reliable

Built for performance with a streamlined workflow to handle tickets efficiently.

📊 Track Everything

Monitor ticket status, priorities, and assignments in real-time.

🔒 Secure

Enterprise-grade security to keep your data safe and protected.

💰 Affordable

Flexible pricing plans that grow with your business needs.

How We Compare

Feature KOSTRACK Zendesk Freshdesk Help Scout
Flat Monthly Pricing
AI Reply Generation (Groq models) (OpenAI)
Email-to-Ticket
Internal Notes
Backup & Export JSON download Limited Limited Limited
Multi-Tenant Isolation
Per-Agent Billing
Ease of Setup 5-minute setup, no code Complex onboarding ⚠️ Moderate setup Easy but limited customization
Pricing 💰 Flat, affordable monthly plans 💸 Expensive per-agent pricing 💸 Tiered pricing 💸 Higher per-seat cost
Dashboard & Overview Real-time metrics, monthly counters, recent tickets Advanced Advanced ⚠️ Basic
Ticket Management Simple, fast workflow Robust Robust Clean
Departments / Teams Unlimited departments ⚠️ Limited
Custom Branding White-label interface ⚠️ Limited ⚠️ Basic
Automation & Sync Auto resets, synced updates Complex rules Custom rules ⚠️ Limited
Integrations ⚙️ Coming soon (API-first design) Extensive Extensive ⚠️ Moderate
Mobile-Friendly UI Fully responsive
Learning Curve 🚀 Minimal — made for non-tech users Steep ⚠️ Medium Simple
Ideal For Small businesses, SaaS, agencies, IT, real estate Enterprise SMB / Enterprise Small teams

No per-agent fees means your entire team can collaborate without increasing costs.

Built for simplicity, powered for performance — KOSTRACK keeps your team in sync without the complexity.

📋 View Detailed List Of Features ❓ Frequently Asked Questions

🎚 About KOSTRACK

Every business runs on communication — but as messages pile up, keeping track becomes harder. KOSTRACK brings order to the chaos by organizing all your support requests, contact form submissions, and customer messages in one clean, synchronized system.

Built on the idea of "Keys On Sync" — KOSTRACK helps your team collaborate in harmony, respond faster, and deliver support that feels smooth and effortless.

🚀 Get Started Free

⚙️ Core Features

🎟 Centralized Support

Manage all customer inquiries, tickets, and messages from one dashboard — no more lost emails or scattered replies.

⏱ Faster Response Times

See what's open, what's resolved, and what needs attention at a glance — ensuring nothing falls behind the beat.

👥 Team Collaboration

Assign tickets, share notes, and stay coordinated. Everyone works together, like instruments in sync.

📊 Performance Insights

Track average response times, resolution rates, and issue trends to keep improving your customer experience.

🔔 Smart Notifications

Stay alert with real-time updates and reminders so every message gets the attention it deserves.

🤖 AI-Powered Replies

Generate professional, contextual replies instantly with AI assistance. Preview, edit, and customize before sending to ensure every response is perfect.

💡 Why Your Business Needs a Help Desk

As your company grows, so does your inbox. Emails get buried, messages slip through the cracks, and customers wait too long for answers. A help desk system turns that noise into clarity.

With KOSTRACK, every inquiry becomes an organized conversation. You can respond faster, follow up better, and never lose track of what matters most — your customers.

Benefits:

  • ✓ Centralized communication
  • ✓ Clear accountability
  • ✓ Improved teamwork
  • ✓ AI-powered reply generation for faster, professional responses
  • ✓ Higher customer satisfaction
  • ✓ Actionable data insights
Clean, intuitive interface — built for real teams, not tech experts.
Simple setup — get running in minutes, not hours.
Affordable plans designed for small and growing businesses.
Backed by the rhythm of Keys On Sync — the harmony between people and technology.

KOSTRACK HELP DESK Icon Simple Pricing Plans

🎉 Start your 30-day free trial - no credit card required!

Starter

$9.95/mo
  • Up to 100 tickets/month
  • 1 admin users
  • Unlimited Clients
  • Basic reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
Choose Starter

Express

$19.95/mo
  • Up to 300 tickets/month
  • 2 admin users
  • Unlimited Clients
  • Basic reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
Choose Express

Standard

$29.95/mo
  • Up to 500 tickets/month
  • 3 admin users
  • Unlimited Clients
  • Advanced reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
  • Custom branding
Choose Standard

Business

$39.95/mo
  • Up to 1,000 tickets/month
  • 4 admin users
  • Unlimited Clients
  • Advanced reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
  • Custom branding
Choose Business

Professional

$69.95/mo
  • Up to 2,000 tickets/month
  • 5 admin users
  • Unlimited Clients
  • Advanced reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
  • Custom branding
Choose Professional

Extreme

$99.95/mo
  • Unlimited tickets/month
  • 10 admin users
  • Unlimited Clients
  • Advanced reporting
  • 🤖 AI-Enabled Replies
  • ✨ AI Rewrite Presets
  • Custom branding
Choose Extreme
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All pricing in USD