1. Acceptance of Terms

By accessing and using KOSTRACK HELP DESK ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

KOSTRACK HELP DESK is a Software as a Service (SaaS) help desk and customer support platform that enables businesses to manage customer inquiries, support tickets, and client communications efficiently.

3. User Accounts

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

4. Subscription and Billing

By subscribing to KOSTRACK HELP DESK, you agree to pay all fees associated with your chosen plan. Subscription fees are billed in advance on a monthly or annual basis and are non-refundable. We reserve the right to change our pricing with 30 days notice.

5. Data Privacy and Security

We take the privacy of your data seriously. All information stored in KOSTRACK HELP DESK is encrypted and securely stored. We will never sell, rent, or share your personal information or customer data with third parties except as required by law.

6. Acceptable Use Policy

You agree not to use KOSTRACK HELP DESK for any unlawful purpose or any purpose prohibited by these terms. You may not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.

7. Service Availability

While we strive to maintain 99.9% uptime, KOSTRACK HELP DESK is provided "as is" and we do not guarantee uninterrupted or error-free service. We reserve the right to modify or discontinue the Service at any time with reasonable notice.

8. Intellectual Property

All content, features, and functionality of KOSTRACK HELP DESK are and will remain the exclusive property of KOSTRACK HELP DESK and its licensors. You may not copy, modify, distribute, sell, or lease any part of our Service or software.

9. Data Ownership

You retain all rights to the data you input into KOSTRACK HELP DESK. We claim no intellectual property rights over the material you provide to the Service. All data remains yours.

10. Termination

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

11. Limitation of Liability

KOSTRACK HELP DESK shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

12. Support and Maintenance

We provide customer support via email at [email protected]. Support response times may vary based on your subscription plan. We will provide reasonable notice for scheduled maintenance.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email. Continued use of the Service after changes constitutes acceptance of the modified terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at [email protected].

By checking the acceptance box and creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.