Privacy Policy

Our Commitment to Your Privacy

KOSTRACK HELP DESK ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our help desk SaaS service.

1. Information We Collect

We collect several types of information to provide and improve our service:

1.1 Personal Information

• Account registration data (name, email address, username)
• Organization/tenant information
• Billing and payment information (processed securely through PayPal)
• Contact information for support communications

1.2 Usage Data

• Ticket information and support communications
• Client and customer data you input into the system
• Activity logs and system interactions
• Department and user management data

1.3 Technical Information

• IP addresses and browser information
• Device and operating system data
• Cookies and similar tracking technologies
• Session and authentication tokens

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the KOSTRACK HELP DESK service
• Processing your transactions and managing subscriptions
• Sending service notifications and updates
• Providing customer support and responding to inquiries
• Improving and optimizing our platform performance
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All passwords are encrypted using secure hashing algorithms
• Data is stored in secure, access-controlled databases
• Multi-tenant data isolation ensures complete separation between organizations
• Regular security audits and updates
• Encrypted data transmission using HTTPS/SSL

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party payment processors (PayPal) for billing purposes
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Your Consent: When you explicitly authorize us to share information

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze site usage and improve user experience
• Provide security features and prevent fraud

You can control cookie settings through your browser, but disabling cookies may limit functionality.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request data deletion by:

• Deleting your account through the settings page
• Contacting our support team at [email protected]

After account deletion, we may retain certain data for legal compliance, dispute resolution, and security purposes.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Download your data in a standard format (JSON backup)
• Opt-out: Unsubscribe from marketing communications

8. Children's Privacy

KOSTRACK HELP DESK is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. International Data Transfers

Your data may be stored and processed in facilities located in different countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

Our service integrates with third-party services:

• PayPal: For payment processing (governed by PayPal's privacy policy)
• Email Providers: For sending notifications and support communications

We are not responsible for the privacy practices of these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Continued use of KOSTRACK HELP DESK after changes constitutes acceptance of the updated Privacy Policy.

12. Data Backup and Recovery

We maintain regular backups of your data to prevent loss. You can also download your own backup of your tenant data at any time through the settings page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Service Name: KOSTRACK HELP DESK

14. Compliance

We strive to comply with applicable data protection laws and regulations. Our practices are designed to align with industry standards for data privacy and security.

Your Trust Matters: At KOSTRACK HELP DESK, we understand that your data is valuable and sensitive. We are committed to maintaining the highest standards of privacy and security to protect your information and earn your trust.